Refund/Return FAQs

Last updated: October 31, 2018


Q: What is Purple Turtle Gifts's Return Policy?
A: We here at Purple Turtle Gifts strive to provide the highest level of customer service and satisfaction, but we realize there are time when you get something and it is not quite what you hoped it would be. We also realize many people are hesitant to purchase things online out of fear they will not like what they get. With that in mind we have instituted a fairly liberal return policy. For more details on our return policies visit our Return Policy Page

We inspect all products for damage before they ship out of one of our warehouses. We also take every precaution to make sure your purchase gets to you safe. However, accidents do happen. If on the odd chance you get an item that has been in damaged in shipping you will need to notify your carrier immediately. After doing so you can then contact us. Most carriers will reimburse you for damage caused by shipping, but in the odd case they will not we will do our best to rectify the situation and make you happy.

If you get something you really do not need or do not want you can return that item up to 30 days after shipment with no questions asked.  All you need to do is return the item in its resalable condition and in is original unopened packaging and we will gladly refund you your purchase cost.  In this case shipping cannot be refunded.

Below is a little more information about how to make a return.

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Q: How Do I Return Something?
A: To return something you will need to log into your account . Click on "orders".  This will bring up a list of all the orders you have made on Purple Turtle Gift's website .  Find the order containing the item you want to return and click on it  This will bring up your order detail.  On the right near the bottom you will find a"Return" button. This will take you to the new return page.  Complete the form.  Once you have submitted this one of our customer service representatives will be in contact with you with more details about how and where to send your return. Of course, if you have any questions you can always contact us for assistance.

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Q: My shipment has arrived damaged.  What do I need to do?
A: The first thing you need to do is inspect your box when it arrives.  If it is damaged please point that out to your carrier and find out what their policy is on items damaged in transit.  Many carriers will reimburse you directly.  If they cannot help then you need to contact one of our support staff and we will be glad to help assist you in getting the situation rectified.  Please do not send the item back without prior authorization as it will not be accepted by our staff.  Often times, these situations can be handled without returning the package so if you can provide us with pictures of the damaged item and packaging or of the wrong item that will help speed up the process.

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Q: I ordered the wrong size.  What can I do?
A: We realize that ordering something you cannot see or try on makes people a little hesitant to order sometimes out of fear of getting the wrong size, color, shape, etc.  That is why we try to have a fairly liberal return policy.  Simply contact one of our customer service staff via our contact page and they will assist you in getting the item returned.  You can request a return authorization by logging into your account, selecting "orders" and click "Return".   Once it is received in its original packaging and in resalable condition you will be refunded the purchase price of the item.  Unfortunately we cannot refund the freight on items returned due to no fault of our own.  If you would rather swap the item for a different size or color let our support staff know and they will instruct you on how to do so and if there are any additional charges.

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Q: How do I report shortages or damaged items?

 
A: Always, report damages to your carrier first, but after doing so you can contact one of our support staff using our contact page

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