Last updated: November 19, 2018
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We here at Purple Turtle Gifts strive to provide the highest level of customer service and satisfaction, but we realize there are times when you get something and it is not quite what you hoped it would be. We also realize many people are hesitant to purchase things online out of fear they will not like what they get. With that in mind we have instituted a fairly liberal return policy.
Normal Return Policy (Excludes Personalized, Embellished or Drop Shipped Items-See Below)
On most items we sell, if for any reason you do not like an item you get from Purple Turtle Gifts or one of it’s associated websites you can return it to us in its original package in resalable condition within 30 days of placing your order and we will gladly refund you the original purchase price (not including freight) or give you credit towards your next purchase.
We inspect all products for damage before they are shipped out of one of our warehouses. We also take every precaution to make sure your purchase gets to you safe. However, accidents do happen. If on the odd chance you get an item that has been in damaged in shipping you will need to notify your carrier immediately. After doing so you can then contact us. Most carriers will reimburse you for damage caused by shipping, but in the odd case they will not we will do our best to rectify the situation and make you happy.
In the unfortunate event that you are forced to return something, Log into your account, bring up the order in your order history and then select return. You can also contact us for a return authorization number and shipping instructions. We do not accept any returns without prior authorization.
Return Policy on Personalized Items
One of the great things about many of our items is they can be personalized to include your personal touch, like an engraved message, an embroidered design, a monogram or even a digitally imprinted logo. While every effort will be made to get things right by the nature of things we will not be able to give refunds or credits on items that have been personalized or embellished in any way. In most cases you will be contacted by one of our designers and your order will be reviewed. Any custom artwork will be sent to you for approval before we start work. Upon approval of the design or start of work your order cannot be canceled. Also, note that the processes do lend themselves to slight variations in colors or finishes. While we try to employ the highest quality controls and top of the line processes by being personally made you can expect slight variations in color and final product. Therefore, please verify all names, all color selections, and all designs before submitting your order. If you have any doubt or questions contact us as soon as possible.
Return Policy For Drop Shipped Items
In order to speed up production and delivery of your order Purple Turtle Gifts often has items shipped directly from our supplier or manufacturer. In cases where we do this when you place an order for a drop shipped product we immediately relay that information to the manufacturer. This is normally done within minutes of you completing an order when payment is received. While many of our suppliers have good return policies and will always replace damaged or defective items, they do often have different policies than ours. Therefore, if you are concerned about making a purchase of a drop shipped product or if you have questions about their return policy please contact us and we would be glad to help you out. As always, we try to provide the highest level of customer service and will do everything we can to help minimize the risk of an unsatisfied customer.
Remember, if you purchase multiple items on one order and they include drop shipped items there is a high likelihood your order will arrive in multiple boxes and possibly on different dates. You will not be charged any additional fees or a higher rate of shipping on orders that are shipped this way.
Refund of Digitizing, Artwork Preparation or Other Miscellaneous Fees
Typically most fees are non-refundable once they are incurred. If you have any questions please contact us and we would be glad to assist.
